Cancellation and Refund Policy
We understand that plans can change, and we aim to offer flexible options to accommodate you. Please review our policy below:
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Cancellations and Refunds:
You may cancel your booking and request a refund up to 48 hours before the event. Refunds will not be issued for cancellations made less than 48 hours in advance. -
Ticket Transfers:
You may transfer your ticket to a different date or attendee up to 2 times. After two transfers, your ticket will no longer be valid. -
Groupon Bookings:
For events booked via Groupon, you are entitled to one ticket transfer only. If you prefer a refund, you will need to contact Groupon directly, as refunds for these bookings are handled through their platform. -
Private Events:
For private event bookings, any cancellation will result in the loss of your deposit, unless we are able to agree on a new date. We will do our best to accommodate rescheduling requests where possible.
If you need to cancel or transfer your booking, please contact us as soon as possible.
Corporate Bookings
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Cancellations & Fees:
As the event is usually paid for after the fact, cancellation fees apply when an event is cancelled.
One Months Notice - £30 (our standard deposit)
Less than 3 weeks - 20% of final amount
Less than 2 weeks - 40% of final amount
Less than one week - 60% of final amount
Less than 48 hours - 80% of final amount
Less than 24 hours - Full amount